Shipping policy
Shipping Policy
Shipping and Delivery
Orders placed through NEXMOVA are delivered to the shipping address provided by the customer during checkout.
We work with third-party suppliers and fulfillment partners. Therefore, products may be shipped directly from different warehouses or fulfillment locations. If an order contains multiple products, they may arrive in separate packages.
Processing Times
Orders are usually processed before shipment within the timeframe indicated on the relevant product page or during checkout. Processing times may vary depending on the product, supplier and order volume.
Delivery Times
Estimated delivery times are displayed on the relevant product page, during checkout, or otherwise communicated to the customer where available.
Delivery times are estimates and may vary depending on the destination, carrier, product availability, customs procedures or other circumstances outside our reasonable control.
Shipping Costs
Any applicable shipping costs will be displayed to the customer before the order is submitted.
Tracking
Where tracking information is available, it will be provided to the customer after the order has been shipped.
Multiple Shipments
Products in the same order may be shipped separately and may arrive at different times. Customers will not be charged additional shipping costs solely because an order is divided into multiple shipments, unless this was clearly stated before the order was placed.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address. If you notice an error in your shipping information, please contact us as soon as possible.
Delayed, Lost or Damaged Shipments
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us so that we can investigate the issue and provide an appropriate solution in accordance with applicable consumer law.
Contact
For questions regarding shipping or delivery, please contact:
NEXMOVA
Email: supportnexmova@gmail.com